Enhancing the
Customer Experience
with Flexible
Support & Services
We know uptime is crucial to business and Appro's flexible support and services are designed to meet the specific needs of professionals in the High Performance Computing Market. Our knowledge and dedicated HPC service and support teams are there to help with everything from cluter integration to on-site installation and support to reducing long-term maintenance costs.
Appro offers the coverage that is most suited to our HPC customers' needs. Appro supercomputer solutions feature a complimentary warranty and a selection of service level agreements designed to help increase operational efficiencies and reduce downtime.
Our standard, premier, and HPC Professional Services options are the ideal way to keep systems current with the latest software and hardware releases and to simplify overall maintenance planning while accelerating supercomputing uptime and productivity.
On-Site Maintenance - 8 - 5 X5 days Help Desk w/ next business day
- 24X7X365 Help Desk w/ next business day
- 24X7X365 Help Desk w/ second business day w/ 4 hour on-site
Extended Warranty Provides warranty extensions up to 3 years
HPC Professional Services
On-site Installation Services Complete System Installation: Re-assembly, system HW and SW compatibility and testing, performance testing, and customer acceptance testing
Customized Services We will create a service package to meet your needs including performance tuning, systems administration, training, and/or full time on-site break-fix
"The HPC cluster market is growing by over 7% a year. Appro aims its innovative product designs to address key HPC cluster requirements including system optimization, cutting-edge technologies, enhanced system management, cooling technologies, and the all-important price/performance to support medium to large-scale environments. Appro has shown the ability to win and deploy highly sought-after, large-scale HPC deals positioning the company to benefit from strong market growth that IDC projects through 2014.”
